Patient Info

Consultation By Appointment

Health at Dulwich operates on an appointment basis. Our appointment system caters for urgent, non-urgent, complex, planned chronic care and preventative health care.

Booked Appointments: Please phone 7221 2588 for an appointment. Appointments can also be booked online via our website.

Standard consultations last up to 15 minutes.

Extended Consultations: If you need more time with your Doctor, please arrange an extended consultation when booking your appointment (eg. Pap Smears, Childhood Immunisations, Care Plans, Employment Medicals).

Urgent Appointments: Please advise Reception if you believe you require an urgent appointment.

All patients should present to Reception with their current Medicare Card and Health Care Card.

At times you may experience a waiting period due to Doctors tending to urgent or complex medical issues. We apologise for any inconvenience.

We would appreciate your early phone call if you are unable to keep your appointment.

Opiates and benzodiazepines will NOT be prescribed to new patients

Patients With Special Needs

Our friendly reception staff are able to arrange an interpreter for your appointment should it be required – please advise when booking your appointment.

Our special needs toilet facility provides a nappy change table.

After Hours Service

After Hours Healthcare is provided by Home Doctor Service on 13 74 25 for emergency home visits, outside of our opening hours.

You can also attend the emergency department at your nearest hospital.

In case of an emergency please dial 000 for an ambulance.

Telephone / Electronic Communication

Our practice provides patients with timely advice or information related to their clinical care by telephone and electronic means where a GP determines that this is clinically safe and that a face-to-face consultation is unnecessary for that patient.

All telephone calls for Doctors will be relayed through reception staff via message and the Doctor will return your call at their earliest convenience. Consultations will not be interrupted unless in the event of an emergency.

In the interest of good patient care, we ask that you make an appointment to discuss your health or that of your family member.

Repeat prescriptions and referrals require a consultation with your Doctor. SMS reminders may be used. Please advise if you do not wish to receive SMS reminders.

Test Results

Patients to take responsibility for their own results and will be required to make another appointment to discuss the results. Results will not be discussed over the telephone due to their sensitive nature. It is our practice policy that only Doctors are permitted to release results.

Third Party

This includes WorkCover, Motor Vehicle Accident, Personal Injury, Insurance Medicals etc. Please note that these accounts are the responsibility of the patient and it is up to the patient to obtain reimbursement from the third party. GST is applicable to some third party services.

Patient Feedback / Suggestions / Complaints

Our Doctors and staff endeavour to provide a comprehensive, high quality service for our patients. If you have concerns with any aspect of our care please discuss this with your Doctor or our reception staff.

If you are not satisfied or your complaint cannot be resolved within the practice, you may wish to contact the:

Health & Community Services Complaints Commissioner

Level 4 East, 50 Grenfell Street
Adelaide SA 5000

Phone : 08 8226 8666

Web : hcscc.sa.gov.au

Privacy & Health Information

The introduction of new privacy laws became effective in Australia on 12th March 2014. The changes include a new set of Australian Privacy Principles (APPs) that will regulate the handling of personal information by all private health service providers.

All medical records and communications concerning patients are kept strictly confidential and are only available to your treating Doctor.

Your medical information is password protected. Access to our computer is not available from organisations outside the practice. Patient information is not provided to an outside body (e.g. for reports or insurance purposes) without prior written consent by the patient.

Written consent will be gained from each patient should we ever be involved in any research or similar program.

The act allows patients to access the content of their medical record by arrangement with the practice.

A copy of our full privacy policy is available to you upon request.